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Technical Support

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Create and manage cases, escalate an issue, or read the Knowledge Base.

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Community Support

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A community forum for open-ended, opinion-based, or general questions about anything MongoDB related.

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Subscriptions and add-ons

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Atlas Support Plans & Pricing

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All Atlas customers have access to free Basic support. For organizations who need faster SLAs and additional security features, we provide enterprise support plans.

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Enterprise Advanced Support

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All Enterprise Advanced subscriptions include access to support. Access experts 24/7 for proactive support to resolve issues, we provide new features, and build plans for growth.

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Named Technical Services Engineer

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Access a dedicated support contact who works with you on a regular cadence to gain familiarity with your environments and help define and drive your roadmap.

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Extended Lifecycle Support 

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Receive ongoing technical support for a minor version of MongoDB after it reaches its End of Life (EOL) date, giving you peace of mind and the flexibility to upgrade to newer versions of the database at your own pace.

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References

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Support Policies

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Read support policies incorporated into your software agreements with MongoDB.

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Atlas Availability SLAs

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View all Service Level Agreements for MongoDB Atlas products.

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Trust Center

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Learn more about how MongoDB manages security, privacy, and compliance for our customers.

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EndCap

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Atlas Vector Search voted most loved vector database in 2024 Retool State of AI report Read more >

Run smoothly with support that extends beyond break/fix. With enterprise-grade support from MongoDB, you get access to a technical support experience that is engaged, authoritative, and comprehensive.

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References

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